Every once in a while I have an epiphany/experience of the “Oh. So THAT’s what it feels like…” variety, such as the one about giving unsolicited advice. This January I had the (mis)fortune to have another empathy epiphany handed to me on a silver plate:
It was a Wednesday evening and my company was having its monthly Knit Night. A Knit Night consists of lots of yarn and people knitting or crocheting. And beer. Banisters might end with a knitted cozy as a result.
I had just (re)joined the company and it was my first Knit Night. In the middle of it, one colleague glanced over at me and was like: “You’ve got a weird way of knitting. What ARE you doing?”
“Um, stockinette stitch (German: ‘glatt rechts’)? Knit one row, purl one row, knit one row, …?”
As my colleagues were quick to point out, it wasn’t “normal” knitting, but twisted [sic!] knitting (German: ‘rechts verschränkt’).
Ouch! That hurt. A lot. Which is surprising given that knitting does NOT define me in any important way:
I have not invested years of my life into practicing it
I’ve never earned money with it
I’ve never considered myself an expert
If someone asked me to describe myself, I wouldn’t even consider “knitting”. It’s just something I’ve “always” been able to do. Or not
I’ve only knitted minor stuff like scarves and such. My biggest knitting accomplishment is this Scotty hat for my husband:
So, if finding out that I’ve done something wrong my whole life that is not important to me or my self-image drags me down for 4 days, what must it be like for professionals when a consultant or coach swoops in? Continue reading →
A year ago I blogged about Non-Violent Communication as a means to avoid judgement and find needs. Now I think I found something even more radical (once again via Andrea Chiou): Clean Questions / Clean Language.
With Clean Language, not only do you forego judgement, you don’t even offer interpretations. It’s a bit like the game “Taboo”: You can only use words that the other person has used first. (As Clean Language was developed by therapist David Grove, the “other person” is usually a client.)
Examples of Clean Questions – X is a something said by your client:
While asking these simple, repetitive questions, you look out for metaphors used by the other person and take them literally. Metaphors make it possible to access, talk and possibly resolve very deep, semi-conscious things that would be hard or impossible to address directly:
If a client feels they don’t make progress at work, then “It’s like smashing myself head-first into a brick wall” vs. “It feels like running on a treadmill, going nowhere” describe very different experiences.
Here’s an excellent TEDx Talk on how Caitlin Walker used Clean Questions to help under-privileged teenagers to deal with anger:
It’s an entertaining journey through cases that helped scientists uncover how habits (and willpower) work and how you can change them. Understanding why and how our automatic actions play out is highly important, given that they govern about 40% of all our daily actions – A staggeringly high amount.
First things first: I needed to settle on a format that allowed for viewing 5 different “slots” at the same time and for easy switching between activities. I thought of printing the activities on business cards and putting them in a box with 5 compartments. Given that I had no idea how many units I could sell the upfront costs of 50 different kinds of business cards + custom boxes were too high.
Then I thought of these children’s books with flaps which let you combine heads, bodies and legs into fantastic animals. Naturally it would have to be a longish format with a stable back because it would have to be stable even with most of its pages cut into flaps. I could not find a suitable brochure printer but I did find a – pause for effect – table calendar:
The back of each and every Print Retr-O-Mat out there consists of two paperboards glued together and the overlapping bit cut off.
[Fun(?) fact: The final print job was delayed because there IS the option to print this format as a brochure after all - not that you can find on the printer's website, mind you. The printer was wondering if I mis-ordered and paused my order. It would have saved a lot of work, but I did not want to order 220 copies with a back I'd never seen before. So I went with the option I had prototyped. But I'll check out a prototype with the brochure back before ordering the potential 2nd round.]
I wanted the print version to reflect the digital one, so I spend a lot of time on getting the colors right:
It shouldn’t be too many different colors
Neighboring flaps must have visibly different colors – not only on screen, but printed
One page = one plan = one base color, so that you have some notion of which activities work well together IMO
Over the course of 4 weeks and several prototypes I went through at least 5 different color combinations, until I was happy with one.
To be usable, there needed to be some way to fix the flaps in place. As there are not that many different cords and colors to pick from, it was easy to choose. Only the light blue cord looked nice with the other colors.
Proof of Concept
This is an early proof of concept to see how it would feel to flip through the phases. It already contains activities to get a feeling for length. At this point I had already shortened the activities to fit on the flaps. Continue reading →
Now that the Retr-O-Mat Print Edition has sold out, I’ve had time to crunch some numbers. For all the people out there who like charts and data porn (or plan a similar project), here’s a breakdown of Print Retr-O-Mat’s numbers:
Back in While we’re at it…, I recommended not to bundle tasks, however tempting it might be. In the meantime I gave into temptation and promptly got a cautionary tale about bundling tasks of very different priorities:
I was working on the Retr-O-Mat Print Edition and decided to throw in some stickers (bottom sticker in photo below). While I was at it I decided I might as well create some stickers for my new project Wall-Skills.com as well. (That was not yet the mistake.)
My critical error was to bundle up both stickers in one order, although the Retr-O-Mat sticker was really important to me and the Wall-Skills sticker was a nice-to-have. What can I say, there was plenty of time and wanted to save shipping cost. It seemed like a good idea at the time…
I ordered the stickers and went on vacation.
Upon my return, the finished stickers had not yet arrived. Neither had the finished Retr-O-Mat copies. Both was unexpected and unwelcome, since I had pre-orders and rush pre-orders
I didn’t want to let anyone down.
Out of the two missing shipments, the actual Retr-O-Mat copies were more important so I followed up on them first. When they finally arrived, my head was free to phone up the sticker company. Apparently they had printed both kinds of stickers, but then misplaced the Wall-Skills.com ones. So the Retr-O-Mat ones I really cared about, had been sitting around for weeks. No value without delivery to the customer… In the end they shipped the Retr-O-Mat stickers first and reprinted the others.
But the first batch of copies went out without the nice stickers
This is the much more attractive second batch:
So this was an instance in which I really wished I had taken my own advice…
In my experience this is how it happens in software, too. Bundling makes sense, it saves on $foobar and you’ve got time to spare. Until you haven’t.
PS: Another lesson is not to order print jobs right before Christmas. But I just couldn’t curb my enthusiam.
Ever since my employer adopted agile some 4 years, ago, we’ve developed our products with a variety of team “configurations”. Here’s a short overview of what we’ve tried and why product teams take the crown so far.
In pre-Scrum times there were no real teams, but rather groups of people with a similar skill set who shared a room. Everyone had their own tasks to work on. We had a room full of web developers, one with perl hoshis, another one where the project managers sat, and so forth.
The seperation was unfortunate. A nice example dates back to 2010: There is a page that lists all groups in a customer’s sipgate team account. This page had agonizingly long loading times. I’m talking minutes here. Upon closer inspection it turned out that the page requested lots of information from the backend, although it only needed to show little pieces of the requested data. There wasn’t a backend function that delivered precisely what the web page needed. And as web developers and backend developers were working separately the web developers collected the data they needed from methods that were already available, rather than wait for a method to be custom made.
Scrum: Cross-functional Teams
Today it would go differently, because in 2010 we adopted Scrum: We build real, cross-functional teams, consisting of web devs, backend devs, a designer or UX person and a product owner (a re-purposed project manager). One of the devs doubled as scrum master in each team. Such a team worked on shared tasks and could build a complete piece of new functionality.
With this setup we were already developing much faster than before. Pre-Scrum feature development had often dragged along. Now the 5 product owners were hard pressed to come up with enough work for all teams. So far, so good.
Hallway Usability Tests are the very least you should do to find major obstacles and inconsistencies in your interfaces before you deliver them to customers. Find out more in this week’s 1-pager at Wall-Skills.com
In December 2013 Roland and me started Wall-Skills.com, a collection of 1-pagers to print out and hang up in your company. From now I will post hints on all those 1-pagers for which I created (or summarized) the content. Here’s the current one: Agile Adoption Patterns. Enjoy