… or the Anti-”Somebody else’s problem field”
At one point I worked at a company where I would waste 5 minutes every time I wrote an email, thinking about the recipients of that mail. Not about who needed the information, but about who would be pissed – for vanity or political reasons -, if I didn’t include them. Besides time it wasted a lot of my energy because I disliked these games so much. A “cover your own ass” environment like that is toxic for initiative. It leads to a “not my job” attitude, if even slight deviation yields repercussions.
How much could we have achieved if us lower level employees could have run with our ideas? If we had been encouraged to show initiative and implement improvements right away?
Fortunately I work in the promised land right now: People running with their ideas and taking responsibility happen all the time at my employer and it’s awesome!
Example: Demo time
It was demo day. For us that means that all teams present what they launched in the previous 2 weeks. All in all 30-50 people. Usually we do this in the big conference room, but it was closed that week due to water damage.
10 minutes prior to the demo my colleague looked up from his screen and asked “Huh, where are we going to demo with the conf room out of order?”
In pre-agile 2010 times that would have been it. End of story. We would have assumed that “somebody”, e.g. the scrum masters, took care of it. All teams would have congregated somewhere and spend 10+ minutes watching someone set up a projector and screen and laptop and … 40 people looking on for 10 minutes? That’s a whole work day we would have collectively wasted.
Not nowadays, though. We were aware of the problem and we were capable of solving it. So we did.We used 10 minutes of 4 team members to get the equipment, set it up and gather everyone in the new location. Everything was set up and running at demo time. Nobody bored. Nobody annoyed. No time wasted.
How did we get here?
What happened between pre-agile 2010 and today? Do we just have more initiative? Though we do hire differently now, I think that only a small part of it boils down to how much drive individual employees have.
Here’s what’s IMO more important: Knowing that #1 you are permitted – heck, encouraged! – to improve whatever needs improving and #2 you have the time to do so. Your time and the time of other people that you need to make it happen. (Money is less important, but it helps that even bigger amounts are just one question away.) Continue reading