Talk About What Matters: Content, Pattern, Relationship

[This is a follow-up to my post about three crucial books.] “I talked to him, about his lapse. But he had a valid reason. Just like last time.” Sounds familiar? Do you keep talking to someone about the same rule violations? Or worse, did you stop, because nothing ever changed? “Crucial Confrontations” suggests that you …

Eliminate Waste: Caretaker of the Week

Apparently I’m stuck on the topic of decisions, but whereas the last post was about manifesting decisions, this one is about avoiding them. Well, at least a certain kind of decisions: The kind where teams need to do something regularly, but it doesn’t matter which team member does it, as long as it gets done. …