That goes without saying! Not.

Whenever someone complains about a third (absent) person I usually suggest talking to said person directly. In my mind it makes perfect sense that we can’t expect someone to behave differently in the future, if they’re unaware that their behavior offended someone. Surprisingly often I get replies like: “But that should be self-evident! I really …

Places for information radiators

Big visible charts are a great way to convey information. The more visible something is, the less likely you are to forget or disregard it. This week we tried a new location, when we needed additional maintainers for a handful of systems: Right next to the rest rooms (the door slightly ajar is the Gents). …

Talk About What Matters: Content, Pattern, Relationship

[This is a follow-up to my post about three crucial books.] “I talked to him, about his lapse. But he had a valid reason. Just like last time.” Sounds familiar? Do you keep talking to someone about the same rule violations? Or worse, did you stop, because nothing ever changed? “Crucial Confrontations” suggests that you …

Three Crucial Books

As I’m constantly reading, this is the first of probably quite a few book recommendations. Ye have been warned 😉 Up first is not one, but a set of three books by the same authors: You’ve probably heard of them, but if you haven’t read them yet, let me give you a nudge. More of …